Answers to all your questions about withdrawals, betting, and responsible gaming at cbji

Withdrawal requests from cbji to bKash are usually processed within 1 hour. The same timeframe applies to Nagad, Rocket, and Upay. For faster processing, enter your registered mobile number correctly and submit the withdrawal request through a verified method.

Yes, withdrawals at cbji are available 24 hours a day, 7 days a week. Whether it is late at night or a Friday or Saturday — withdrawal requests are usually completed within 1 hour. However, if there are delays due to network issues on the mobile banking service's end during late-night hours, that is outside cbji's control.

Bonus funds cannot be withdrawn directly — the wagering requirement must be met first. Example: a 120% bonus on a ৳1,000 deposit means ৳1,200 in bonus funds and a total balance of ৳2,200. Before withdrawing this bonus, you must place bets totalling ৳1,200 × 20 = ৳24,000. Once the wagering requirement is met, winnings can be withdrawn normally. Betting on various games at cbji Casino can help you meet the wagering requirement faster.

If your withdrawal is pending, first check: whether your account is fully verified, whether your mobile number is correct, and whether the wagering requirement has been met. If it remains pending for more than 1 hour, contact cbji's 24/7 live chat — the support team will quickly find the cause of the issue.

The withdrawal rules for Nagad, Rocket, and Upay are the same as for bKash. The minimum is ৳800 and withdrawals are usually completed within 1 hour. Rocket is primarily Dutch-Bangla Bank's mobile wallet — so even if you have a bank account, the withdrawal must go to your Rocket number. It is recommended that you withdraw to the same number you used to register your cbji account.

cbji offers the option to set deposit limits as part of responsible gaming. You can set your own maximum deposit amount on a daily, weekly, or monthly basis. This feature can be activated through account settings or by contacting the support team. Once a limit is set, it cannot be increased immediately — it takes effect after a specified period.

Yes. cbji offers a "cooling-off" or temporary break feature. You can temporarily deactivate your account for a set period (such as one week or one month). Beyond that, a longer-term self-exclusion option is also available, where your account can be completely suspended for a defined period. Contact the support team to use this feature.

There are some common signs to watch out for: consistently placing larger bets to chase losses, losing control over your play, prioritising gambling over family and work, borrowing money to gamble, or gambling in secret. If you notice these signs, speak with the cbji support team or use the self-exclusion feature. Gambling should be enjoyable — not an obligation.

Once self-exclusion is activated, you are given the opportunity to withdraw any eligible balance in your account (free of wagering requirements). For funds related to bonuses, the Terms and Conditions apply. To find out the exact process, contact the cbji support team — they can assist in both Bengali and English.

Yes. Under cbji's rules, each account may only be used by the registered individual. Allowing anyone else to use your account is prohibited — in particular, playing on behalf of anyone under 21 years of age is strictly forbidden. Use a strong password to keep your account secure and do not share your login details with anyone.

Yes, the cbji support team is available seven days a week, 24 hours a day (24/7). Whether it is late at night, early morning, Eid, or a weekly holiday — you can reach support at any time via live chat or email. Live chat generally receives the fastest response.

Yes, the cbji support team provides service in both Bengali and English. Bengali-speaking players in Bangladesh can easily get support in their own language. Simply write in Bengali on live chat and you will receive a reply in Bengali. Emails written in Bengali are also accepted.

cbji offers two support channels: 24/7 live chat and email support. Live chat is available directly on the site and provides the fastest response. Emails are replied to as quickly as possible. Phone support is not available at cbji.

For account verification at cbji, you may typically be asked to provide a photo ID (National ID card or passport) and proof of ownership of the mobile banking number you use. For the exact list of required documents, contact the support team directly — requirements may vary from one account to another.

When sending a support request by email, the more detail you provide the better. Include your registered email or mobile number, the type of issue (deposit, withdrawal, login, or game-related), the date and time it occurred, and any relevant screenshots. This allows the cbji support team to resolve your issue in a single reply without needing to ask for more information repeatedly.

Live in-play betting means placing bets in real time while a match is in progress. At cbji, odds change with every over — they shift when a wicket falls, a big shot is hit, or the run rate changes. If you think a team is in a strong position at a given moment, you can place a bet right then. Since odds move quickly, you need to pay close attention when betting.

If a match ends as a "no result" or is cancelled due to rain or any other reason, cbji generally refunds the stake for that bet. However, the specific conditions depend on the type of market — for example, some markets are settled once a certain number of overs have been completed. Read cbji's betting rules or contact the support team to understand the exact settlement policy.

The most popular cricket markets at cbji are: Match Winner (which team will win), Top Batsman (who will score the most runs), Total Runs (over/under a set run total in a specified number of overs), First Wicket Method, Man of the Match, and Next Wicket. These markets attract the most bets in the T20 format.

Yes, cbji offers betting on major cricket tournaments including BPL, IPL, T20 World Cup, and Bangladesh Tigers international matches. During BPL, you can also bet on local team matches. Special offers may be available during tournament seasons — keep an eye on the cbji cricket betting page for updates.

In a multi bet, the odds of all selections are multiplied together. Example: three selections with odds of 1.50 × 1.60 × 1.70 = 4.08 (rounded). A ৳100 stake returns ৳408 if all three selections win together. But if even one loses, the entire ৳100 is lost. The potential return is higher, and so is the risk — so place multi bets carefully.