cbji's Privacy Policy

1. Introduction and Scope

cbji is an online gaming platform providing casino, slots, sports betting, and live gaming services for users in Bangladesh. This privacy policy explains how cbji collects, processes, and stores personal information of its platform users.

This policy applies to all services provided through the https://cbjivip.cam website and cbji's Android and iOS applications. By creating an account or using our services, you are considered to have accepted the terms of this policy. Our Terms and Conditions serve as a complementary document to this privacy policy and both should be read together.

2. What Information We Collect

cbji collects user information through various means. Below is a breakdown by type of information:

2.1 Registration and Identity Information

When creating an account, we collect the following information:

• Full name and date of birth
• Mobile number and email address
• Username and password (stored in encrypted form)
• Residential address and nationality
• National ID or passport number (for identity verification)

2.2 Transaction Information

During deposits and withdrawals, we process the following information:

• Mobile banking number (bKash, Nagad, Rocket, Upay)
• Transaction amount, time, and reference number
• Deposit and withdrawal history
• Bonus claims and wagering records

2.3 Technical and Usage Information

The following information is collected automatically while using the platform:

• IP address and device identifiers
• Browser type and operating system
• Login time, session information, and gaming history
• Website navigation patterns and click data
• Geographic location (at city level)

3. Purpose of Using Information

cbji uses collected information for the following purposes:

3.1 Account Management and Identity Verification

Information is used to complete the registration process, ensure account security, and verify identity to prevent fraud. Confirming the validity of each account is one of cbji's most important responsibilities.

3.2 Financial Transaction Processing

Financial information is used to receive deposits, process withdrawals, and apply bonuses. Keeping all transactions secure and verifiable is our primary goal.

3.3 Customer Support

Our 24/7 live chat and email support team uses the necessary information to resolve your issues promptly. Your support history is retained so you do not have to explain the same matter again in future contacts.

3.4 Ensuring Responsible Gaming

User gaming behaviour is analysed to identify unusual patterns. In line with cbji's responsible gaming guidelines, users identified as at risk are provided appropriate assistance.

3.5 Platform Development and Personalisation

Information about user preferences and behaviour is used to provide game recommendations, relevant offers, and an improved user experience.

4. Cookies and Tracking Technologies

The cbji website and app use cookies and similar technologies. Cookies are small data files stored on your device that improve your browsing experience.

4.1 Essential Cookies

These cookies are necessary to maintain login sessions, manage security tokens, and ensure the basic functions of the platform. They cannot be disabled.

4.2 Functionality Cookies

These cookies are used to remember language preferences, game settings, and personalised experiences. You can manage them from your browser settings.

4.3 Analytics Cookies

These cookies are used to generate anonymous statistics for measuring platform traffic and analysing usage patterns. The information collected does not identify individuals.

5. Sharing Information with Third Parties

cbji never sells your personal information or transfers it to third parties for advertising purposes. However, limited information may be shared in the following circumstances:

5.1 Payment Processors

The necessary financial information is shared with the relevant payment gateway to complete transactions via bKash, Nagad, Rocket, and Upay. These organisations follow their own privacy policies.

5.2 Game Software Providers

Session information required for game operation is shared with cbji's game partners including Pragmatic Play, Evolution, JILI, PG Soft, and Spribe. Personally identifiable information is always kept protected.

5.3 Law Enforcement Agencies

Information may be provided on the basis of valid legal proceedings, court orders, or government directives. In such circumstances, cbji cooperates with the relevant authorities.

5.4 Fraud Prevention Services

Third-party services that specialise in account security and fraud detection may be used. In such cases, only technical identifier information is used.

6. Data Storage and Security

cbji uses industry-standard security measures to protect user information. All our connections are secured by SSL encryption, which prevents third-party access during data transfer.

6.1 Encryption and Data Protection

• All data transfers are secured with SSL/TLS encryption
• Passwords are stored using strong hashing algorithms
• Financial information is kept in separate encrypted storage
• Regular security audits are conducted

6.2 Access Control

cbji staff only have access to information required for their work. All staff are bound by a confidentiality obligation, and any breach is subject to strict penalties.

7. Your Rights

As a user of the cbji platform, you have the following rights:

7.1 Right to Access Information

You may request details of the information cbji holds about you at any time. This request can be made through the support team.

7.2 Right to Correct Information

You have the right to request correction of any inaccuracies in your personal information. This can be done directly from your account profile or with the help of support.

7.3 Right to Delete Information

You may request deletion of your information by submitting an account closure request. However, some information may need to be retained for a specified period due to legal obligations, ongoing disputes, or security reasons.

7.4 Right to Object to Processing

You have the right to object to marketing communications or certain types of data use. Such requests must be submitted through the support channel.

For more details about our services and policies, you can read our About Us page, which provides a full discussion of cbji's operations and values.

8. Policy on Minors

cbji strictly prohibits providing services to anyone under the age of 21. All services on this platform are for users aged 21 and above only.

Age is verified at the time of registration. If an account holder is found to be a minor, that account is immediately closed and all transactions are cancelled.

Information relating to minors is not knowingly collected or stored. If such information comes to our attention, it is deleted immediately.

9. Payment Information and Financial Security

cbji allows a minimum deposit of ৳100 and a minimum withdrawal of ৳800. All transactions are processed via bKash, Nagad, Rocket, and Upay and are generally completed within 1 hour.

cbji does not directly store payment information — only the transaction reference number and amount are kept on record. Full mobile banking account details are never stored in cbji's database.

10. Data Retention Period

cbji retains different types of information for different periods:

• Account information: For the duration the account is active and for the legally required period after closure
• Transaction records: As required to maintain financial records
• Gaming history: For as long as the account is active and for the period needed to resolve any disputes
• Support conversations: For a set period to ensure service quality
• Cookies and session data: Automatically deleted after the session ends or as per browser settings

Once the retention period has ended or the purpose has been fulfilled, information is securely deleted or anonymised.

11. Policy Changes

cbji reserves the right to amend or update this privacy policy as needed. Registered users will be notified of significant changes via email or through the platform.

The latest version of the policy will always be available on this page. Continued use of the platform after an update will be taken as acceptance of the revised policy.

For any questions regarding policy changes, contact cbji's support team. You can also visit our FAQ page for answers to frequently asked questions.

12. Contact

For any questions, complaints, or requests about this privacy policy, contact cbji:

• Live Chat: Available 24/7 on the platform, in Bengali and English
• Email: [email protected]

Our support team is available seven days a week, twenty-four hours a day in both Bengali and English. Any privacy-related request will be processed with the highest priority.