Stay Safe and Informed

cbji Responsible Gaming — Set Your Limits, Stay Well

cbji believes that entertainment is meaningful only when enjoyed in a controlled and conscious way. On this page you will find guidance on how to set your own limits, recognise warning signs, and seek support when needed.

For 21+ Only

Our Commitment

Gaming is for entertainment, not for stress

Online casino and sports betting are a source of leisure enjoyment for many people. But as with any form of entertainment, it is important to maintain a healthy boundary. cbji always wants its users to play consciously, enjoyably, and within their financial means.

Remember, winning is never guaranteed. The money you deposit should always be an amount whose loss would not affect your daily life. Never bet with money set aside for rent, groceries, or essential family expenses.

Reading cbji's Terms and Conditions will help you understand how our platform keeps users' information and transactions secure. Our FAQ section also contains a lot of useful information for playing responsibly.

Age restriction strictly enforced: To open an account at cbji and play any type of betting or casino game, users must be at least 21 years old. No minor or person under 21 may use this site. We verify accounts regularly to ensure this.

cbji's Commitment

We are committed to maintaining a safe and responsible environment.

21+ age limit strictly enforced
Options to set deposit limits and session limits
Self-Exclusion available
24/7 support — in Bengali and English
Help identifying warning signs of problem gambling
Guidance toward professional advice

Protect Yourself

Control Tools

cbji gives you a number of practical tools to keep your gaming experience under control. Using these, you can actively maintain a healthy limit.

Deposit Limit

Set a maximum daily, weekly, or monthly deposit amount. Once a limit is set, lowering it takes effect immediately, but raising it requires a waiting period.

Session Time Limit

Set a maximum time for each gaming session. When the time is up, the system will automatically warn you and log you out if needed.

Self-Exclusion

If you feel you need a break, contact us via live chat or email — we will suspend your account for a set period or permanently. We respect this decision.

Transaction History

View a full history of your deposits, withdrawals, and bets from your account at any time. This helps you clearly understand how much you are spending.

Bet Limit

Set a limit on how much you will bet within a given period. This limit protects you from large losses in moments driven by emotion.

Cool-Down Break

Take a voluntary break of 24 hours to 30 days. During this time you will not be able to log in, but your account will not be fully closed — you can return normally after the break.

To use these tools or get help setting them up, contact cbji's 24/7 live chat or email support — our team is always ready to help in Bengali and English.

Stay Aware

Recognise the Warning Signs

Gaming problems develop gradually and can be hard to spot in the early stages. If you notice any of the signs below, it is time to be careful.

You feel a strong urge to bet more to recover lost money, and the thought "just a little more and it will be fine" keeps coming up.
You are lying to family, friends, or colleagues about your gaming, or playing in secret.
You are taking on debt due to financial pressure, or using money meant for essential family expenses on betting.
When you are not playing, you feel restless, irritable, or moody — as though you cannot feel normal without gaming.
You are spending more time on gaming or betting while neglecting work, studies, or family responsibilities.
You have set limits for yourself but repeatedly break them and cannot control yourself.
When you try to stay away from gaming, you experience sleep problems, anxiety, or signs of depression.

Assess Yourself

Ask yourself a few simple questions:

How much money did you spend on betting last month — were you able to keep track?
Do you stay in a low mood for a long time after losing a bet?
Have the people close to you expressed concern about your gaming?
Are you relying on betting to solve financial problems?
Do you feel that you want to stop playing but cannot?

If two or more of these questions are answered "yes", consider taking a break or seeking professional advice.

Get Support

Ways to Get Help

Acknowledging a problem and asking for help is a sign of strength, not weakness. You can get support through any of the options listed below.

cbji Live Chat

Contact our 24/7 live chat for any issue. Support is available in Bengali and English. Immediate help with self-exclusion or limit setup is available.

cbji Email Support

If you prefer to communicate in writing, send a message to our support email. Our team will reply as quickly as possible — write in Bengali or English, whichever you are comfortable with.

Family and Friends

Tell someone you trust about your situation. Family and close friends can often provide the most effective help — share it rather than carrying it alone.

Professional Advice

Consult a mental health specialist or counsellor. Many hospitals and health centres in Bangladesh provide mental health services.

On cbji's About Us page you can learn how we work toward running a responsible platform. The safety and wellbeing of our users is one of our highest priorities.

To set up self-exclusion or any other limit, write directly to cbji support email: [email protected] — or contact us via live chat. We respect your decision and will help make the process straightforward.

Responsible Gaming Guide

Tips for Playing Responsibly

Responsible gaming is not just about following rules — it is a mindset that needs to be built. Below are some practical steps you can follow while playing at cbji to maintain a balanced experience.

Set your budget in advance

Before you start playing, decide the maximum amount you will spend that day. This budget should only be money you have set aside for entertainment — the same way you would budget for a cinema or a restaurant. Once that limit is reached, stop for the day. You can use cbji's deposit limit feature to manage this budget automatically.

Set a Time Limit

Time passes very quickly during gaming. Decide before you start how long you will play. You can set a timer on your phone, or use cbji's session limit. Taking regular breaks keeps your mind fresh and helps you avoid decisions driven by emotion.

Do Not Play Hoping to Win

Casino or sports betting is not a source of income — it is entertainment. Over the long term, most game outcomes follow RTP in favour of the platform. Think of winnings as a bonus, not the main goal. Be alert if you feel the urge to keep playing to recover lost money.

Keep Your Emotions in Check

Placing more bets immediately after frustration, anger, or a big loss is the most common cause of greater losses. "Chasing losses" — continuing to bet in order to recover lost money — is the most dangerous habit. If you find yourself in this situation, stop immediately and do something else for a while.

Do Not Share Your Account

Your cbji account is yours alone — it should not be shared with other family members or friends. Make sure in particular that no one under 21 can access your account — keep your password secure and always log out after your session. Our Privacy Policy contains detailed information on account security.

Take Regular Breaks

Playing every day is not necessary. Taking a break of a few days every now and then helps maintain a healthy distance from gaming. During breaks, spend time on hobbies, family, or friends.

FAQ

Common Questions about Responsible Gaming

To participate in any type of gaming or betting activity at cbji, users must be at least 21 years old. Age is verified during account registration, and additional verification documents may be requested at any time if there is reason for doubt. If anyone under 21 opens an account, it will be closed after verification.

To activate self-exclusion, contact cbji's 24/7 live chat or support email and specify how long you want your account suspended — for a set period or permanently. While self-exclusion is active, you will not be able to log in and will not receive any promotional communications. Self-exclusion cannot be reversed before the specified period ends.

Yes. Lowering your deposit limit takes effect immediately — this change applies without delay to protect you. However, a request to raise the limit requires a waiting period, to protect you from decisions made in the heat of the moment. Contact support to change your limit.

Talk to them with empathy rather than judgment. Ask directly how they are doing and let them know you are there for them. If professional advice seems necessary, encourage them to speak with a psychologist or counsellor. You can also contact cbji support on behalf of a family member to raise concerns about a specific account.

The session time limit lets you set a maximum length for each gaming session. A warning is shown shortly before the set time runs out. Once the time is up, the system prompts you to take a break. Contact cbji support to activate this feature.

Yes, excessive or uncontrolled gaming can cause stress, anxiety, and financial difficulties. It can also have a negative effect on relationships. However, playing consciously and within set limits can be a normal form of entertainment. If warning signs appear, it is wise to seek help without delay.